Refund policy
Return & Refund Policy
At CELIORA PERFUMES, we want you to have a smooth and satisfying shopping experience. We offer a 7day return policy, which means you have 7 days from the date of receiving your order to request a return, subject to the conditions mentioned below.
Eligibility for Returns
To be eligible for a return, the perfume product must be completely unused, unopened, un-sprayed, and in the same condition in which you received it. The original bottle, box, packaging, seals, labels, and other accessories, if applicable, must be intact and in their original condition. You must also provide your order number, invoice, receipt, or other valid proof of purchase.
Because perfumes are personal-care and fragrance products, we cannot accept returns of bottles that have been opened, sprayed, tested, partially used, or altered after delivery, unless the product is found to be defective, damaged, leaking, or incorrectly supplied by CELIORA PERFUMES.
How to Request a Return
To request a return, please contact us at celioraperfumes369@gmail.com
mailto:celioraperfumes369@gmail.com within 07 days of receiving your order. Please include your order number and, where applicable, clear photographs or videos of the product and packaging showing the reason for the return.
Please do not send any product back without contacting us and receiving return instructions first. Unauthorised returns may not be accepted.
Return Address: celioraperfumes369@gmail.com
If your return request is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label. The product must be securely packaged to prevent damage during return transit.
Damaged, Defective, Leaking or Incorrect Products
Please inspect your order immediately after receiving it. If your perfume bottle is damaged, leaking, broken, defective, or if you have received a different product from the one you ordered, please contact us as soon as possible at
celioraperfumes369@gmail.com mailto:celioraperfumes369@gmail.com
with your order number and clear photographs or video evidence.
After reviewing the issue, CELIORA PERFUMES may provide an appropriate resolution, which may include a replacement, refund, or another suitable remedy, subject to verification.
Customers are advised to retain the original product, bottle, box, packaging, and shipping materials until the issue has been resolved, as these may be required for verification.
Non-Returnable Items
Due to the nature of fragrance and personal-care products, opened, unsealed, sprayed, tested, used, partially used, or altered perfume products are generally non-returnable.
We also do not accept returns for gift cards, products purchased during clearance or promotional sale periods where the product is specifically marked as non-returnable, or products that have been damaged after delivery due to improper handling, storage, or use.
If you are unsure whether your product qualifies for a return, please contact us at celioraperfumes369@gmail.com
mailto:celioraperfumes369@gmail.com before sending it back.
Exchanges
We currently do not offer direct exchanges for fragrance preference or change-of-mind reasons. If you wish to purchase a different fragrance, you may return the eligible unopened product in accordance with this Return Policy and place a new order for the desired product after your return has been approved.
Return Shipping
For returns due to a customer preference or change of mind, the applicable return shipping cost may be the responsibility of the customer.
If the return is due to an incorrect, damaged, defective, or leaking product supplied by CELIORA PERFUMES, we may provide a return shipping label or arrange an appropriate return solution, subject to verification.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected. If the return is approved, the applicable refund will be processed to the original payment method used for the purchase.
Please allow up to 7 business days for the refund to be processed after approval. The time required for the amount to appear in your bank account, credit card, or payment account may vary depending on your bank or payment provider.
If you have not received an approved refund after the applicable processing period, please contact us at celioraperfumes369@gmail.com
mailto:celioraperfumes369@gmail.com
Important Notice About Fragrance Preference
We understand that fragrance preferences are personal and that a perfume may smell different on different people due to individual skin chemistry, environment, and personal preferences. A customer not liking the fragrance or finding that it smells different on their skin does not by itself qualify as a defective-product return, provided that the product supplied is correct, undamaged, and has not been affected by a manufacturing issue.
Contact Us
For any questions regarding returns, refunds, damaged products, incorrect orders, or other return-related concerns, please contact:
Email:celioraperfumes369@gmail.com
mailto:celioraperfumes369@gmail.com
CELIORA PERFUMES reserves the right to review and verify each return request and determine eligibility in accordance with this policy and applicable law.